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A Response From SiteSupport  

redrockrascal 61M
8340 posts
3/25/2020 7:20 pm
A Response From SiteSupport


Yes, I got a quick Response From Site Problems, Bug reports, Customer Feedback and Suggestions March 2020

I posted the following today, @ 6:36 pm, it refers to a reply lindoboy received on 3/1/2020 7:22 pm from Derek:

I wrote:
Re your reply below: If you read the blogs you will see that this has not been resolved and that the missing words have not been removed due to banned subject matter. They are simply random words (, you, it, the etc.) and numbers (10 seems be a constant). If the number 10 is a banned subject please let us know.

lindoboy100

Thanks for your comment on our SiteSupport blog. We did have a bug opened up earlier for the filter stripping words and numbers out of blogs but that has been closed. If you could please reply the email I am about send you with a screenshot of what you are seeing your end as well as where you are seeing this it would be much appreciated. I can use either open the bug that was closed or open a new bug for the issue.

Thanks
Derek


I received a reply within a half hour

SiteSupport replies 3/25/2020 6:59 pm:
redrockrascal,

Thanks for posting. We're seeing the problem as well and re-escalating the issue regarding the missing text. Apologies for the inconvenience, I will follow via email shortly.

Leo


We shall see what comes of this.



When the going gets weird, the weird turn pro.

The only thing we have to fear is fear itself.


redrockrascal 61M
21522 posts
4/13/2020 6:12 pm

    Quoting Koffla:


    The site sucks royally!

At times it sure does. Right up to when you click with a chick. Then other sucking happens

When the going gets weird, the weird turn pro.

The only thing we have to fear is fear itself.


Koffla 64M
55792 posts
4/12/2020 12:33 am



The site sucks royally!


redrockrascal 61M
21522 posts
3/29/2020 9:06 pm

    Quoting japaneseass:
    soooo...what was thought to be fixed was indeed not fixed, then...

    what i don't get it is that...even the same words, sometime, it is ok, then next time, it is NOT ok...so this filtering thingy...is it even doing the work??? i mean...i don't know...lol
Yeah, the filter needs to be changed and the oil and the brakes and a new muffler.

When the going gets weird, the weird turn pro.

The only thing we have to fear is fear itself.


japaneseass 52F  
49267 posts
3/29/2020 7:12 pm

soooo...what was thought to be fixed was indeed not fixed, then...

what i don't get it is that...even the same words, sometime, it is ok, then next time, it is NOT ok...so this filtering thingy...is it even doing the work??? i mean...i don't know...lol


redrockrascal 61M
21522 posts
3/27/2020 7:26 pm

    Quoting citizen4722:
    I don't want to keep writing 'ten' on my quizzes. Otherwise I'll have to keep them to 8 (see that works)!!
Or . . . 9

When the going gets weird, the weird turn pro.

The only thing we have to fear is fear itself.


redrockrascal 61M
21522 posts
3/27/2020 7:25 pm

    Quoting lindoboy100:


    I've already bottled a couple of farts and sent them over the Atlantic, I'm very generous that way.

    And I meant to say that the message I received back from them was signed off by:

    Leo
    CS Tier 2 Escalation


    for what it's worth.

    I think in the circumstances that 'patience' rather that 'frustration' should be the watch word.......
Agreed, patience is needed in this situation and many others.

When the going gets weird, the weird turn pro.

The only thing we have to fear is fear itself.


citizen4722 62M  
67112 posts
3/27/2020 9:14 am

I don't want to keep writing 'ten' on my quizzes. Otherwise I'll have to keep them to 8 (see that works)!!


lindoboy100 57M
21302 posts
3/27/2020 2:37 am

    Quoting redrockrascal:
    If they don't fix it send them a pic of you're lifted kilt.


I've already bottled a couple of farts and sent them over the Atlantic, I'm very generous that way.

And I meant to say that the message I received back from them was signed off by:

Leo
CS Tier 2 Escalation


for what it's worth.

I think in the circumstances that 'patience' rather that 'frustration' should be the watch word.......

Pull ma finger.........


redrockrascal 61M
21522 posts
3/26/2020 6:39 pm

    Quoting sexysixties2:
    I'm not going to be holding my breath any time soon.
Proper oxygen intake is important.

When the going gets weird, the weird turn pro.

The only thing we have to fear is fear itself.


redrockrascal 61M
21522 posts
3/26/2020 6:38 pm

    Quoting Tmptrzz:
    So glad you got such a fast response to bad it wasn't a truthful one.. They haven't fixed anything here as of yet, leaving us still waiting.. I hope you have a great Thursday..
From the responses I got it was briefly fixed and then broke itself again. So yeah still waiting

When the going gets weird, the weird turn pro.

The only thing we have to fear is fear itself.


redrockrascal 61M
21522 posts
3/26/2020 6:37 pm

    Quoting tickles4us:
    It looks like someone with dyslexia and or ADHD or possibly someone who doesn't speak English as a first or at least fluent language is retyping the posts and leaving out random words.

    I know I have found it particularly annoying as I leave words out often or double them up etc not to mention the spelling etc issues from the dyslexia and when I go through and edit the post to be sure it is right before I post it which is hard enough to do with ADHD then to find it all full of holes later...
I usually write my stuff on MS WORD and let it correct things. And I'm not to blame

When the going gets weird, the weird turn pro.

The only thing we have to fear is fear itself.


redrockrascal 61M
21522 posts
3/26/2020 6:35 pm

    Quoting superbjversion2:
    Yes, they're seeing the problem ... now that it's affected THEM.
Karma perhaps

When the going gets weird, the weird turn pro.

The only thing we have to fear is fear itself.


redrockrascal 61M
21522 posts
3/26/2020 6:33 pm

    Quoting lindoboy100:
    I've had a wee bit of to and fro with the guys on this over the last few weeks. The problem seemed to lessen, but now it seems to be back with a vengeance. I've copied the most recent response I got below. I also emailed them with full a copy of my last post with missing words underlined.

    I received a good response to the email, they confirmed that Covid 19 was disrupting both resource and access, and that the screening process was also being disrupted which is causing more word stripping than before, and slower posting. (They also gave me a new bug ref:- #CD-47863, for what it's worth).

    _____________________________________________________________________________

    SiteSupport > Site Problems, Bug reports, Customer Feedback and Suggestions March 2020 (3/1/2020 1:28 am)
    Quoting lindoboy100:


    Dear all,

    Sincerely hope all is well with you all and that you're surviving the madness okay. I hope you're all working from home if you can, or otherwise looking after yourselves and each other.

    Unfortunately the missing word glitch seems to have returned. I've sent you by email a pdf copy of my comment on my last post here What39s the point with the missing words underlined. I'm sure this is the least of your worries at the moment.

    Please take care, be safe.

    McLindo


    _____________________________________________________________________________

    lindoboy100,

    Thank you for your post. Yes, we are working within COVID-19 restrictions and limited personnel. We did receive your email and reviewing the attachment. I'll email once we've verified the issue. Hope your staying safe during this time.

    Leo

    _____________________________________________________________________________

    In all fairness, the Support guys seem to be suffering the same problems as the rest of us, and are making the best of a bad lot, so even more patience than normal will be required on our part.

    Hope you're well otherwise McScally!

    McL
If they don't fix it send them a pic of you're lifted kilt.

When the going gets weird, the weird turn pro.

The only thing we have to fear is fear itself.


redrockrascal 61M
21522 posts
3/26/2020 6:31 pm

    Quoting author51:
    I had about a week where the words and numbers were not missing, but as of yesterday I was back to missing 4 words and 2 numbers..Back to being frustrated again...
But we now know they can fix it

When the going gets weird, the weird turn pro.

The only thing we have to fear is fear itself.


redrockrascal 61M
21522 posts
3/26/2020 6:30 pm

    Quoting secret_lade:
    I think the filter stripped words from his response.... It doesn't look like a real person responded, almost auto generated.
That would be karma announcing its presence

When the going gets weird, the weird turn pro.

The only thing we have to fear is fear itself.


redrockrascal 61M
21522 posts
3/26/2020 6:30 pm

    Quoting lonlyforlove2:
    Red, I just went and checked the copy of the one I posted last night it was a good one, not a word missing...but it was simple and not many numbers..
Good start, keep it simple for them. And . . . we can drink to that

When the going gets weird, the weird turn pro.

The only thing we have to fear is fear itself.


redrockrascal 61M
21522 posts
3/26/2020 6:28 pm

    Quoting mc_justmc:
    Ha!!! This has been going on for so long, and now they say they are gonna fix it? I don't think they know how.
We shall put their IT training to the test

When the going gets weird, the weird turn pro.

The only thing we have to fear is fear itself.


sexysixties2 72F  
38886 posts
3/26/2020 1:48 pm

I'm not going to be holding my breath any time soon.

"Age does not protect you from love, but love, to some extent, protects you from age."

~~Anais Nin~~


Tmptrzz 57F  
80324 posts
3/26/2020 10:20 am

So glad you got such a fast response to bad it wasn't a truthful one.. They haven't fixed anything here as of yet, leaving us still waiting.. I hope you have a great Thursday..

Just your average every day run of the mill nana here!!!


tickles4us 58M
7196 posts
3/26/2020 6:05 am

It looks like someone with dyslexia and or ADHD or possibly someone who doesn't speak English as a first or at least fluent language is retyping the posts and leaving out random words.

I know I have found it particularly annoying as I leave words out often or double them up etc not to mention the spelling etc issues from the dyslexia and when I go through and edit the post to be sure it is right before I post it which is hard enough to do with ADHD then to find it all full of holes later...

Vive La Difference


superbjversion2 65F
20127 posts
3/26/2020 5:28 am

Yes, they're seeing the problem ... now that it's affected THEM.

Sex is to Fun as Square is to Rectangle


lindoboy100 57M
21302 posts
3/26/2020 4:13 am

I've had a wee bit of to and fro with the guys on this over the last few weeks. The problem seemed to lessen, but now it seems to be back with a vengeance. I've copied the most recent response I got below. I also emailed them with full a copy of my last post with missing words underlined.

I received a good response to the email, they confirmed that Covid 19 was disrupting both resource and access, and that the screening process was also being disrupted which is causing more word stripping than before, and slower posting. (They also gave me a new bug ref:- #CD-47863, for what it's worth).

_____________________________________________________________________________

SiteSupport > Site Problems, Bug reports, Customer Feedback and Suggestions March 2020 (3/1/2020 1:28 am)
Quoting lindoboy100:


Dear all,

Sincerely hope all is well with you all and that you're surviving the madness okay. I hope you're all working from home if you can, or otherwise looking after yourselves and each other.

Unfortunately the missing word glitch seems to have returned. I've sent you by email a pdf copy of my comment on my last post here What39s the point with the missing words underlined. I'm sure this is the least of your worries at the moment.

Please take care, be safe.

McLindo


_____________________________________________________________________________

lindoboy100,

Thank you for your post. Yes, we are working within COVID-19 restrictions and limited personnel. We did receive your email and reviewing the attachment. I'll email once we've verified the issue. Hope your staying safe during this time.

Leo

_____________________________________________________________________________

In all fairness, the Support guys seem to be suffering the same problems as the rest of us, and are making the best of a bad lot, so even more patience than normal will be required on our part.

Hope you're well otherwise McScally!

McL

Pull ma finger.........


author51 57F  
94491 posts
3/26/2020 12:40 am

I had about a week where the words and numbers were not missing, but as of yesterday I was back to missing 4 words and 2 numbers..Back to being frustrated again...

One can never have enough JOY in their life...


secret_lade 46F
3714 posts
3/25/2020 10:29 pm

I think the filter stripped words from his response.... It doesn't look like a real person responded, almost auto generated.


lonlyforlove2 77M
8857 posts
3/25/2020 8:15 pm

Red, I just went and checked the copy of the one I posted last night it was a good one, not a word missing...but it was simple and not many numbers..

Be sure to look in at lonlyforlove2 . It may make you smile


mc_justmc 60M
6178 posts
3/25/2020 7:48 pm

Ha!!! This has been going on for so long, and now they say they are gonna fix it? I don't think they know how.


lonlyforlove2 77M
8857 posts
3/25/2020 7:30 pm

The guy must be reading text with his eyes closed to not see this..

Be sure to look in at lonlyforlove2 . It may make you smile


redrockrascal 61M
21522 posts
3/25/2020 7:21 pm

Yes, I got a quick Response From Site Problems, Bug reports, Customer Feedback and Suggestions March 2020

I posted the following today, @ 6:36 pm, it refers to a reply lindoboy received on 3/1/2020 7:22 pm from Derek:

I wrote:
Re your reply below: If you read the blogs you will see that this has not been resolved and that the missing words have not been removed due to banned subject matter. They are simply random words (me, you, it, the etc.) and numbers (10 seems to be a constant). If the number 10 is a banned subject please let us know.

lindoboy100

Thanks for your comment on our SiteSupport blog. We did have a bug opened up earlier for the filter stripping words and numbers out of blogs but that has been closed. If you could please reply to the email I am about to send you with a screenshot of what you are seeing on your end as well as where you are seeing this it would be much appreciated. I can use to either open up the bug that was closed or open a new bug for the issue.

Thanks
Derek


I received a reply within a half hour

SiteSupport replies on 3/25/2020 6:59 pm:
redrockrascal,

Thanks for posting. We're seeing the problem as well and re-escalating the issue regarding the missing text. Apologies for the inconvenience, I will follow up via email shortly.

Leo


We shall see what comes of this.



When the going gets weird, the weird turn pro.

The only thing we have to fear is fear itself.


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